Info

FAQ

Payment & Order Confirmation

WHAT PAYMENT METHODS ARE AVAILABLE?

Payments are processed via PayPal. Your order will be charged in UK Pounds Sterling and converted to your currency at the current rate by your card issuer.

HOW DO I KNOW MY ORDER HAS GONE THROUGH?

Once you have submitted your order you will receive a confirmation email.

If you do not receive your confirmation email please check your junk mail folders. If you didn’t use express checkout you can also view your order and print your invoice by logging into your account.

Delivery Services & Undelivered Items

HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?
We quote 1-3 working days for orders dispatched to the U.K. Please note during very busy periods (Black Friday/Christmas) it can take longer.. You can check when your order was despatched by logging into your account and clicking on ‘View Orders’.

U.K: 1-3 working days –
Should you not be at home when a delivery is attempted, your postman should leave an attempted delivery slip and your package will be returned to your local post office awaiting collection. If you do not collect your parcel it will be returned to us, we will then contact you before re-shipping your item. We will charge a postage fee to re-send items which have been returned to us. Please make sure someone is home to receive the package � most of our products do not fit through the letter box.

In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination. You can contact us anytime regarding your order, but will not consider a parcel missing until 21 days have elapsed.

International: 5�14 days –
International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations. You can contact us any time regarding your order but we request you wait 25 days for EU countries and 35 days for non-EU countries before action will be taken.

WHAT IF MY ORDER HAS NOT ARRIVED?
You must contact us within 40 days of dispatch to report non-delivery or your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of resolving the issue.

WHICH POSTAL SERVICES DO WE USE?
UK –
Most items are dispatched 1st class Royal Mail (non traceable) unless specified at time of order. Large/Heavy items are dispatched by Parcel Force which are traceable and usually arrive within 2 working days. If we use this service you will receive a tracking number. If your parcel is confirmed as delivered by a ‘Traceable’ service and you claim to have not received it, you must take this up with the relevant delivery service provider. It is the buyers responsibility to make sure someone is home to receive and sign for orders.

International –
International items (outside of the UK) are sent via Royal Mail as standard (non traceable). We send items using ‘International Signed For ‘ service for some areas including Russia & Brazil. For larger orders to some countries including Australia, USA & Canada we use FEDEX.

Pre-Orders

Pre-orders are dispatched on the day of release or where possible dispatched to arrive on the day of release. Please note other items in your basket will also be held until this date. If you want your non pre-order items dispatched same day please order separately.

Cancellations & Returns

Can I cancel my order?
Yes you can cancel your order within 14 days of placing it. You will be required to return your order via a ‘Signed For’ delivery service and are responsible for the goods arriving back undamaged within 14 days of cancellation. Providing the item is returned to us in its original condition, we will refund you the cost of the order.

Can I return my order?
We operate a returns policy for all physical items, but not for digital downloads or event tickets.

If you need to return your item for any reason please get in touch using the contact form within 14 calender days of receiving your order.

If your order is damaged, faulty or sent in error we ask you to ship the items back to us for exchange and we will cover the cost of postage both ways. Please return goods using a ‘Signed For’ service. If your returns go missing in the post we cannot offer refund or exchange.

If you don’t want your order or have ordered the wrong size we ask you to pay the return cost and we will cover the cost to ship your exchange item back to you.

All goods must be returned in ‘as new’ condition free from any defects and in original packaging.

Can return or exchange my Digital Download or Event Ticket purchase?
Tickets and downloads are none transferable / returnable. If you have any questions relating to ticket and download purchases please contact us using the contact form below.

Privacy

Is my data kept private?
All the personal details submitted on this site are held in the strictest confidence. At no time will we sell or disclose any personal information to 3rd parties except under the full force of the UK law. From time to time we may contact you to inform you of new products and services being offered by us. We do not store any credit or debit card information in the store.

Product Prices & VAT

I live outside of the UK. Will you charge me VAT?
Our pricing policy is to offer our products at the same price to all customers, wherever they live. The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So to areas where tax applies, we charge the price displayed and pay the relevant tax to the UK government. Where VAT does not apply we still charge the displayed amount. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered. Unfortunately, as a result of this policy, we are not able to refund VAT charged for any of the tax free areas within the EC as we do not charge VAT to these areas. But you will not be charged any more than any other customer.

Contact Us

Shop Enquiries

For all shop enquiries, please use the contact form and use the subject “Shop Enquiry”, if your enquiry relates to an order, instead use your order number in the subject field.

Label Enquiries

For all label enquiries, please use the contact form and use the subject “Label Enquiry”.

Event Enquiries

For all event enquiries, please use the contact form and use the subject “Event Enquiry”.

Demos

Please send all demos via Soundcloud

Select 1-2 tracks, we get sent a lot of music, so please don’t send us everything you’ve ever made. We aim to check tunes every couple of weeks.

Label Info

London-based Natty Dub Recordings was established in September 2012 by Cabin Fever UK to provide an outlet for their own style of Jungle/Drum and Bass music. Straight away, Natty Dub became an instant success with the masses, achieving multiple #1 chart spots on DNBArena and Juno, amongst others. From day one, Natty Dub was making a significant impact.

In 2013 and 2014, with a string of essential dancefloor tracks already on the imprint, the decision was made to have “Gets No Rougher/All Night Long/Can You See Me” remixed by emerging heavyweights Saxxon, Jaydan, and Level 2. Following the success of the remix series, the label held its first competition, offering a chance to remix the Cabin Fever track “Make Your Move.” The two best-submitted efforts were released, successfully identifying and supporting up-and-coming talent.

From this remix project, the label discovered three new inspired talents – Version, Jaxx, and Illphaze. Natty Dub Recordings continued to dominate the Juno charts with further releases, including two solo EPs by Voltage, the Low Rollers EP, and the Gangstar EP, which featured the dancefloor hit “Taking Chances” with the label’s vocalist, Regina.

Continuing into the spring of 2015, Natty Dub’s presence grew, leading to the release of their first Various Artists compilation album, “The Rise of The Soldiers.” This album showcased the broad talent within the Natty Dub camp and was widely received across the Jungle/Drum & Bass landscape. It remained at the #1 spot in the Juno album charts for several weeks.

With incredible momentum, Natty Dub Recordings finished 2015 by releasing two solo artist EPs and a Various Artists EP. The first was Saxxon’s debut solo EP, “Party Bag,” which received high praise globally. The track “Junction” was championed by T.C. and featured on his MistaJam Radio One mix. The EP hit the #1 spot on Juno’s album charts, maintaining a top 10 position for three months.

Natty Dub followed up with K Jah’s successful solo “Street Trends EP,” featuring Jinx on “Now or Never,” and closed the year with the “Ammo Box V1” Various Artists EP, featuring T>I & Dominator, Jinx, Cabin Fever & Jaxx, Bassface Sasha & Feindsoul, and In:Fo.

In 2016, Natty Dub welcomed DJ SUV to the roster alongside Jaxx and In:Fo. That year, they released SUV & Jaxx’s “If You Know” and “Aura” under their aliases Bigga Star and Spreda.

As the years progressed, Natty Dub Recordings continued to evolve. In 2017, they released “The Natty Files,” a compilation album reflecting on their first five years, featuring contributions from Bladerunner, Serum, and Suv. By 2022, the label celebrated its 10th anniversary with special releases and a live-stream event, highlighting its contributions to the Jungle/Drum and Bass scene.

Natty Dub has remained prolific, continuing to release cutting-edge music. In 2024, they dropped tracks like “Booby Trap” by Suv, “Bubble Soup / Lavish” by Suv and K Jah, “Neptune / H20” by Coda, and “Surrender / Masterclass” featuring Zoner. The label has also expanded into live events, launching a new drum and bass event series, “Run for Cover,” with its first event set for Bristol in April 2025.

Throughout the years, Natty Dub Recordings has maintained an active presence on social media and platforms like Instagram, YouTube, and Bandcamp, keeping fans engaged and pushing forward the Jungle/Drum and Bass movement.

Artists that have released on Natty Dub Recordings, in alphabetical order: Aries – A N F M – Bassface Sasha – Bladerunner – Bigga Star – Cabin Fever – Candice Fudge – Classifyed – Coda – COY – Damageman – Dawn Raid – Diligent Fingers – DJ Sofa – Dominator – Dub General – Dunk – DJ Hybrid – Erbman – Hoogs – Feindsoul – Flat T – Formula – Golden – Ill Phaze – In:Fo – Jacky Murda – Jam Thieves – Jaxx – Jaydan – Jaybee – Jinx – Joe Peng – KC – K Jah – Kenji – Pa – Level 2 – MC Astro – MC DNA – McLeod – Mood – Mythz – Natty D – Next Chapter – Regina – Saxxon – Serum – Sikka – Spreda – Stokka – Supreme Being – Sureshock – Suv – Sweet – Symptom – T>I – Trakker – Untrue – Version – Voltage – Vytol.